Lash & Brow Professional Brow Balm (includes free angled brush)

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Change Of Mind

Kylie Hay does not offer full refunds or exchanges if you change your mind on a product purchased in the salon or online.

If your purchased item/s is in original, unused and sealed condition, you may return it for a gift voucher that can be used in salon or in our online store. Your gift voucher will be valid for 3 years from the issue date.

If you wish to return your unused item for a gift voucher, please send your order number, name and product details to kyliehay@bigpond.com.

No returns will be accepted without prior authorisation.

Returns on unused product can be made in the salon or via post. You will receive a voucher within 7 days, less any further shipping charges on the original order.

 

All returned items must be unopened, in original packaging and returned undamaged within 14 days of receipt of your order.

 

All item needs to have the receipt or proof of purchase.

 

Return Costs

Return shipping costs are to be incurred by the customer, unless in the unlikely event that the item is damaged, faulty, incorrect, or if an allergic reaction occurs.

 

All shipping costs are non-refundable. In the event you receive a refund, the cost of the original shipping cost will be deducted from your refund.

 

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within 2-3 business days, depending on your card issuer's policies.

 

Incorrect Item/Damaged On Arrival

Please inspect all packages thoroughly and immediately upon delivery.

 

If you have received an incorrect or damaged item, please contact us within 48 hours delivery and send a photo of the incorrect/damaged item to 0456 087 274 or kyliehay@bigpond.com.

Please do not dispose of the item or you will not be eligible for a return or replacement.

 

In all cases the damaged merchandise must be returned with the packaging it was sent with. Upon receipt, Kylie Hay will issue you with a replacement item or a refund for the product. We cannot accept any returns without prior authorisation.

 

Cancellations

You have the right to cancel an order without penalty until it has been packaged. Once an order has been shipped you are unable to cancel.

 

Returns due to Customer Error

If a package is returned to us due to a customer error such as incorrect address, or missing details, a 15% shipping and handling fee applies. Once the item/s are returned, you will be sent an invoice for the additional charges. Once payment has been received, your order will be sent to you as soon as possible.

 

Clearance & Sale Items

No credits, refunds or exchanges on any sale or clearance items.

 

Allergic Reaction

Kylie Hay will not be held responsible in the unlikely occurrence of an allergic reaction to a product you have purchased from the salon or online. We urge you to contact us for a full list of ingredients on any product sold in the salon or online if you have any concerns regarding particular ingredients, and consult your doctor with any questions prior to completing your purchase. If an allergic reaction occurs, please discontinue use of the product immediately. Take a photo of the reaction and contact us, and also your doctor for further assistance.

 

Allergic Reaction returns will only be accepted if the product has been less than 20% used, and you have a statement from your doctor stating the reaction was specifically caused by the ingredient/product in your item.

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