When booking online, you will be required to place your credit card on file to reserve your appointment time. This places a holding fee of 50% of your service.

Your card details are safe and secure, and your credit card will not be charged if you attend your appointment.

THE HOLDING FEE IS ONLY PAYABLE IF:

* You fail to give at least 24 hours notice to cancel or reschedule your appointment.

* You are more than 10 minutes late for your appointment.

* You fail to show to your appointment (no shows are required to pay the full amount of the service).

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• All bookings will receive an email and text when your appointment is accepted. Please read this email as it contains important information including my cancellation policy, address, etc.

• A parent must be present to sign consent for treatment for anyone under 18.

• Certain services require a consultation and patch testing for first time clients. Please read the service descriptions when booking to see if this applies to you.

• On completion of your service, post-treatment advice is given. You should agree to follow this advice as compliance with home care will enhance the benefits of the treatment received.

• You must inform me by the beginning of your next service if you are under any new prescribed medical or over the counter oral or topical medications, supplements or have been diagnosed with any new illnesses or injuries. Failure to do so can lead to adverse reaction.

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BOOKING FEES

Some services require a booking fee to secure your appointment time.

• Your appointment is not secured until this fee is paid.

• The booking fee will be deducted from the total cost of your service on the day of your appointment. If this fee was for a consultation, and you decide not to go ahead with the service, this fee will be refunded on the day of the consultation.

• Booking fees are non refundable if your appointment is cancelled or changed without giving 24 hours notice, if you fail to show for your appointment or if you are more than 10 minutes late to your appointment.

• Booking fees may be transferred to another appointment time if more than 24 hours notice is given.

• If you prefer not to book online, you will receive an invoice with the booking fee amount to be paid prior to your service.

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CONFIRMING YOUR APPOINTMENT & COURTESY REMINDERS

• A confirmation request is sent out 48 hours prior to your appointment by text message. Please confirm your appointment via the link in the text.

• If bookings are not confirmed within 6 hours of the scheduled appointment time, I will reach out to you. If no contact is made with me, and your appointment is not confirmed at least an hour prior to your scheduled time, your appointment may be cancelled and cancellation fees will apply.

• Confirming your appointment is also agreeing to the terms of my cancellation policy.

• Changes to your appointment can be made online up to 24 hours prior to your scheduled time. You can do this via the link in your initial email or text, or the confirmation request text message.

• Reminder texts are sent out 24 hours prior to your appointment time as a courtesy. Changes can no longer be made after receiving this reminder and cancellation fees will apply after this time. 

• Should you wish to add, remove or change any services to your booking where time slots are not available online, please contact me prior to your appointment and I will do everything possible to accommodate your request.

• Confirmation and reminder texts come from a no reply number. THIS IS NOT MY NUMBER! Please do not reply to these messages as they will not be seen. Either use the links in your confirmation/reminder messages to make any changes yourself online, or call/text 0456 087 274. It is a good idea to rename and save these under "Kylie Hay Reminders" or similar so as to not get confused.

• Please understand, that it is still your responsibility to remember your appointment date and time to avoid any fees for being late or missing your appointment.

 

Please take a moment to read through my salon policies prior to booking.