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KYLIE HAY Natural Brow Specialist has a strict COVID-19 policy in place to adhere to government regulations in order to protect all clients, myself and the community.

Your honesty in adhering to this policy is paramount to the safety of everyone, so please take the time to read this policy to ensure you are ready for your visit!


* You or anyone in your household have tested positive for COVID-19 within the last 14 days, or been in contact with anyone that has.

* You or anyone in your household are waiting on the results of a COVID-19 test.

* If you or anyone in your household are feeling unwell or are showing signs of cold or flu, such as runny nose, cough, sore throat, shortness of breath, fever, recent loss of taste or smell, headache, etc, or have had any of these symptoms in the last 14 days. If any of these symtoms are displayed at your appointment I will be unable to perform your treatment and you will be charged the cancellation fee. Please wait 14 days after symptoms have gone to make another booking.

* You have cared for someone that was showing COVID-19 symptoms or tested positive for COVID-19.

* You or anyone in your household has flown or travelled in the last 14 days, or been in contact with anyone that has.

* Cancellation within 24 hours due to COVID-19 related symptoms will still incur the cancellation fee, but if your appointment is rescheduled and attended 2-4 weeks after symptoms are gone, this fee will be taken off your next appointment.

* Cancellation due to a positive result of COVID-19, the above will still apply, but a copy of your clearace from the DHHS stating you have completed the necessary quarantine period and are cleared from isolation will also need to be provided.


* Scan the QR code at the front of the salon to register your visit with us with DHHS.

* Sanitise your hands upon entry. There is a hand sanitising station when you enter the salon, please sanitise before you enter the salon and be cautious about the surfaces you touch.

* Please come to your appointment alone with minimal personal items. No children/friends will be permitted in the salon.

* Bring your own mask with ear loops.

* You are required to wear your mask at all times. If you do not bring your own face mask one will provided at the cost of $3.50.

* Do not bring any food or drinks into the salon.

* Talking will need to be kept to a minimum.

* Mobile phones are not permitted to be used while you are having your treatment. 

* Please avoid touching any testers or displays whilst you are at the salon. If you want to try anything please ask.


Please sanitise again to disinfect before paying or touching doors and exiting.


If you develop any symptoms consistent with COVID-19 or test positive with COVID-19 within 48 hours of your visit, please notify me immediately by contacting 0456 087 274 or so correct measures can be put in place.

Studies have shown a person is the most infectious 48 hours prior to their first symptoms showing. If I develop any symptoms consistent with COVID-19 within 48 hours of your appointment, I will notify you immediately by phone and email so you may begin the quarantine process. 


* I will continue with the strictest infection control protocols and hygeine practices.

* It has always only been myself and the client in the salon at one time, this will continue.

* 15 minutes has been added between each client to ensure all Government COVID-19 cleaning standards are reached and to make sure there is no overlapping of clients.

* All surfaces touched by clients and myself will be cleaned hourly/after each client with hospital grade disinfectant. This includes door handles, bench tops, products, pens, ipad, etc. All equipment used for services will be sterilised between clients as per usual. Beauty bed will be covered with washable plastic and disposable bed roll for each client.

* I will continue to wear a mask, disposable gloves and apron during all services.

* Social distancing within the salon will be practiced wherever possible.

* Hand washing and sanitising will be done thoroughly throughout the day.

Thank you so much for your incredible patience and understanding as we navigate through this pandemic.

I cannot WAIT to see you!



When booking online, you will be required to place your credit card on file to reserve your appointment time. This is a holding fee of 50% of your service. Your credit card WILL NOT be charged if you attend your appointment.


* You fail to give at least 24 hours notice to cancel or reschedule your appointment.

* You are more than 10 minutes late for your appointment.

* You fail to show to your appointment (no shows are required to pay the full amount of the service).

Your credit card information will not be visible to anyone and your card information is secure at all times.

  • All bookings will receive a confirmation text when your booking is accepted.

  • 48 hours prior to your appointment you will receive an sms and email asking you to confirm your appointment, you can confirm via either but please read this email as it contains important information including my cancellation policy, address, etc. Confirming your appointment is also agreeing to the terms of the cancellation policy. Unconfirmed appointments reserve the right to be cancelled.

  • All appointments will also receive an SMS reminder 24 hours before your appointment time. 

  • Changes to your appointment can be made online up to 24 hours prior to your scheduled time. You can do this via the link on your confirmation or reminder text or email.

  • Should you wish to add, remove or change any services to your booking where time slots are not available online, please contact me prior to your appointment and I will do everything possible to accommodate your request.

  • A parent must be present to sign consent for treatment for anyone under 18.

  • Certain services require a consultation and patch testing for first time clients. Please read the service descriptions when booking to see if this applies to you.

  • On completion of your service, post-treatment advice is given. You should agree to follow this advice as compliance with home care will enhance the benefits of the treatment received.

  • You must inform me by the beginning of your next service if you are under any new prescribed medical or over the counter oral or topical medications, supplements or have been diagnosed with any new illnesses or injuries. Failure to do so can lead to adverse reactions.

  • Please familiarise yourself with my Cancellation Policy before booking. This can be found under Salon Policies.